Terms and Conditions

1. Introduction

Welcome to the www.blooomfloral.com website (the “Site”). The following terms and conditions (“Terms and Conditions”) apply to the Site.  In these Terms and Conditions, the terms ‘Blooom Florist Enterprise’, ‘blooom floral’, ‘we’, ‘our’ and ‘us’ refer to the owner of this website,  Blooom Florist Enterprise. Our business registration number is 202403278984 (SA0623666-D). The terms ‘you’, ‘your’ refer to the viewer or registered user of this website.

By using the Site, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided.

2. Privacy

Please review our Privacy Policy, which also governs your use of the Site, to understand our practices.

3. Order Policy

1) All orders are subject to acceptance by Blooom Florist Enterprise. Processing of payment shall not in itself constitute acceptance of order by Blooom Florist Enterprise. Blooom Florist Enterprise reserves the right, at our absolute discretion, to reject any order(s) without giving any reason(s). In the event of rejection(s), Blooom Florist Enterprise will refund or cancel any payments received in full, via the payment method used to place the order.

2) All order(s) made by you are subject to stock availability. Blooom Florist Enterprise reserves the right to cancel, amend or reject your order in whole or in part, at any time and without any liability or compensation in the event that any product(s) is/are out of stock, damaged or spoilt, or unavailable for any other reason(s).

4.  Cancellation policy

Orders can be cancelled by 10am three (3) day before the intended delivery day (not applicable for pre-order/customised items).

5. Changes to your order

If you wish to change your order or subscription, please do so by contacting us at blooomfloral@hotmail.com. We will always do our best to make last-minute changes for you, but we can only guarantee changes in relation to the delivery address and card messages that are requested by 10am three (3) day before the intended delivery day.

6. Delivery policy

Our deliveries are on Monday to Sunday, except for any public holidays.

We do not deliver to PO boxes.

We do not provide specific time deliveries to maintain fairness to all our customers.  

When placing an order with us, you are responsible to ensure that the accuracy of the delivery address, contact number of the recipient as well as your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.

No refund will be issued if the flowers have been duly delivered to the delivery address as prescribed by you.

In the event that a delivery is re-routed upon the request of the order recipient or upon the request by you, a re-delivery fee will apply. Delivery shall not be re-scheduled to another date once the order is processed and leave our office due to the perishable nature of the products.

6.1 Non-delivery

1) In the event that the order recipient is not around when we deliver the product(s), we will deliver to the following:

• For delivery to office, we will deliver to the receptionist or order recipient’s colleague;
• For delivery to house or apartment, we will deliver to order recipient’s family member or to the security office or management office;
• For delivery to college/university campus, we may contact you or the order recipient to make arrangement to deliver to the order recipient’s friend.

(collectively “Alternative Recipients”).

Please note that the delivery to the Alternative Recipients is subject to the acceptance and the availability of the Alternative Recipients. In the event that delivery is unable to be completed due to order recipient is not around during the delivery and due to the absence and/or non-acceptance of item(s) from the Alternative Recipients, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.

2) In the event that the item(s) are not delivered due to incorrect delivery details, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.

3) In the event of a non-delivery other than the event(s) as specified in paragraph (2) and (3) under section ‘6.1 Non-delivery’, please contact us at Blooomfloral@hotmail.com . It is your responsibility to contact us within one (1) day of the scheduled delivery date in order to claim a refund for non-delivery. Failure to do so will result in the lapse of any rights to a refund.

6.2 Adverse weather conditions

During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is beyond our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we will not issue a refund or offer re-delivery for the affected orders.

7. Prices

All prices are exclusive of delivery charges, unless otherwise stated.

8. Flower availability and substitution

All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.